Terms & Conditions

1. PLATFORM OVERVIEW

My Notary (hereinafter "the Platform") is an online service accessible via the website mynotary.io, operated by My Notary (hereinafter "My Notary", "we", "our"), which connects clients with certified notaries for the notarization of documents intended for international use. The Platform facilitates appointment scheduling, remote online notarization (RON) sessions, and apostille processing in accordance with the Hague Convention.

2. DEFINITIONS

• Client: Any natural or legal person using the Platform to have documents notarized.
• Notary: Certified and licensed public notary, partner of the Platform.
• RON: Remote Online Notarization, a remote notarization procedure via video conference.
• Apostille: Official certification attesting to the authenticity of a public document for international use.
• Services: All services offered by the Platform.

3. ACCEPTANCE OF TERMS

Use of the Platform implies full acceptance of these Terms and Conditions of Use (T&C). By creating an account or using our Services, you acknowledge that you have read, understood, and accepted these T&C.

If you do not accept these terms, you must not use the Platform.

4. REGISTRATION AND USER ACCOUNT

4.1 Account Creation

To use the Platform, you must create an account by providing accurate, complete, and up-to-date information, including:

• First and last name
• Valid email address
• Phone number
• Postal address
• Any other information required for the provision of Services

4.2 Account Responsibility

You are responsible for:

• The confidentiality of your login credentials
• All activities performed from your account
• Updating your personal information

You must inform us immediately of any unauthorized use of your account.

4.3 Identity Verification

In accordance with legal requirements applicable to notarizations, you must provide valid identification during your notarization appointment. Accepted identity documents include:

• Valid passport
• National identity card
• Driver's license

5. DESCRIPTION OF SERVICES

5.1 Services Offered

The Platform offers the following services:

• Connection with certified notaries
• Online appointment scheduling for RON sessions
• Remote document notarization via secure video conference
• Obtaining apostilles for notarized documents
• Delivery of notarized and apostilled documents by mail or electronically

5.2 Notarization Process

The process includes the following steps:

1. Upload your documents to the Platform
2. Add signatory information (first name, last name, email)
3. Book an appointment with an available notary
4. Identity verification and notarization session via video conference
5. Electronic signature of documents in the presence of the notary
6. Obtaining the notarized document and apostille
7. Delivery of the certified document

5.3 Service Limitations

The Platform does not provide:

• Legal advice
• Interpretation of your document content

6. CLIENT OBLIGATIONS

You agree to:

• Provide legal and authentic documents
• Not use the Platform for fraudulent or illegal purposes
• Be present and available during your notarization appointment
• Have a stable internet connection and functional audiovisual equipment
• Provide valid identification during the session
• Follow the notary's instructions during the session
• Not record the video conference session without authorization

7. NOTARY ROLE AND RESPONSIBILITIES

7.1 Notary Status

Partner notaries are independent professionals, duly certified and licensed in their respective jurisdiction. They are not employees of My Notary but independent contractors.

7.2 Notary Responsibilities

Notaries are responsible for:

• Verifying your identity
• Compliance of notarization with applicable laws
• Authenticity of the notarization act
• Adherence to applicable professional standards

7.3 Limitation of My Notary's Liability

My Notary acts solely as a technological intermediary. We are not responsible for:

• Errors or omissions by notaries
• Content of notarized documents
• Acceptance or rejection of your documents by destination authorities
• Legal consequences related to the content of your documents

8. PRICING AND PAYMENT

8.1 Service Prices

Our Services rates are indicated on the Platform in the applicable currencies (e.g., Euros, Dollars, etc.).

The displayed price corresponds to the rate per notarized document. This base rate does not include the following items, which are charged as supplements or options at the prices indicated on the Platform:

• The cost for any additional signatory added to the main signatory
• Apostille fees (optional service)
• Shipping fees (optional service)

Prices are subject to change at any time, but the applicable rates are those in effect at the time of booking.

8.2 Payment Methods

Payment is made online by:

• Credit card (Visa, Mastercard, American Express)
• Other payment methods available on the Platform

Financial transactions are secured and processed by our payment service provider, Stripe. Payment is due at the time of appointment booking.

8.3 Invoicing

An invoice will be sent to you by email after each transaction.

8.4 Modifications and Cancellations

Schedule changes:

You may reschedule your appointment free of charge up to 24 hours before the scheduled time via your client area.

Cancellation by the client:

• More than 48 hours before: credit valid for 12 months for a new appointment
• Between 24 and 48 hours before: 50% credit valid for 6 months
• Less than 24 hours before: no credit or refund

Exceptional refund:

A full refund will be granted only if My Notary or the notary is unable to complete the notarization due to technical reasons attributable to us.

9. RESCHEDULING AND CANCELLATION BY MY NOTARY

9.1 Rescheduling of the Appointment

We reserve the right to reschedule an appointment in the event of:

• Force majeure
• Unforeseen notary unavailability
• Major technical issues
• Inappropriate documents or suspicion of fraud

9.2 In Case of Rescheduling

In such cases, you will be offered the choice between:

• A new appointment at the earliest availability (priority in scheduling)
• A credit valid for 12 months
• A full refund (only upon explicit request)

10. INTELLECTUAL PROPERTY

10.1 Platform Content

All elements of the Platform (texts, graphics, logos, icons, images, software) are the exclusive property of My Notary or its partners and are protected by intellectual property laws.

10.2 License of Use

You have a personal, non-exclusive, and non-transferable right to use the Platform, solely for your own needs.

Any unauthorized reproduction, representation, modification, or exploitation is prohibited.

11. PERSONAL DATA PROTECTION

11.1 Collection and Processing

My Notary collects and processes your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws. Data collected includes:

• Identification information
• Contact details
• Identity documents
• Payment information
• Connection data

11.2 Processing Purposes

Your data is used for:

• Provision of Services
• Account management
• Communication with you
• Service improvement
• Compliance with our legal obligations

11.3 Retention Period

Your data is retained for the duration necessary for the purposes for which it is processed, and in accordance with legal retention obligations.

Notarized documents are archived in accordance with legal requirements applicable to notaries.

11.4 Your Rights

In accordance with GDPR, you have the following rights:

• Right of access to your data
• Right of rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object

To exercise these rights, contact us at: support@mynotary.io

11.5 Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction.

12. CONFIDENTIALITY AND SECURITY

12.1 Document Confidentiality

Your documents are treated in strict confidence. They are only accessible to the notary assigned to your case and authorized My Notary personnel in the context of Service provision.

12.2 Session Security

Video conference notarization sessions are secure and encrypted. A recording may be made in accordance with legal requirements, but only for legal archiving purposes.

12.3 Secure Storage

Your documents are stored on secure servers with data encryption.

13. RESPONSIBILITIES AND WARRANTIES

13.1 Best Efforts Obligation

My Notary commits to implementing all necessary means to provide quality service, but does not guarantee a specific result regarding the acceptance of your documents by destination authorities.

13.2 Limitation of Liability

My Notary cannot be held responsible for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions related to force majeure
• Errors in documents provided by the Client
• Rejection of your documents by destination authorities
• Legal consequences related to the content of your documents

13.3 Client Warranties

You warrant that:

• You have the right and authority to have the submitted documents notarized
• Your documents are authentic and not fraudulent
• You use the Services for legal and legitimate purposes
• The information provided is accurate and truthful

14. FORCE MAJEURE

My Notary shall not be held responsible for non-performance of its obligations in case of force majeure, including but not limited to:

• Natural disasters
• Network or equipment failures
• Wars, riots, civil unrest
• Government acts
• Strikes
• Epidemics

15. DISPUTE RESOLUTION

15.1 Complaints

For any complaint, contact our customer service at: support@mynotary.io We commit to responding within [X] business days.

15.2 Mediation

In case of dispute, you may resort to mediation before any legal action. Mediator contact information: [to be completed]

15.3 Applicable Law and Jurisdiction

These T&C are governed by the laws applicable in the relevant jurisdiction, without prejudice to mandatory consumer protection rules that may apply in your country of residence.

In case of dispute, and failing amicable resolution, the competent courts determined by applicable conflict-of-law and jurisdiction rules shall have authority.

16. MODIFICATION OF T&C

My Notary reserves the right to modify these T&C at any time. Modifications will take effect upon publication on the Platform.

You will be informed of significant modifications by email. Your continued use of the Platform after modification constitutes acceptance of the new T&C.

17. GENERAL PROVISIONS

17.1 Entire Agreement

These T&C constitute the entire agreement between you and My Notary regarding the use of the Platform.

17.2 Severability

If any provision of these T&C is deemed invalid or unenforceable, the other provisions shall remain in effect.

17.3 Waiver

My Notary's failure to exercise a right provided by these T&C does not constitute a waiver of that right.

17.4 Assignment

You may not assign your rights or obligations under these T&C without our prior written consent.

18. CONTACT

For any questions regarding these T&C or use of the Platform:

By using the My Notary Platform, you acknowledge that you have read, understood, and accepted these Terms and Conditions of Use.